> ## Documentation Index
> Fetch the complete documentation index at: https://docs.valiancehealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about Healthproximate — what it does, which workflow to use, how access and data work, and how to get support.

## About the product

<AccordionGroup>
  <Accordion title="What does Healthproximate help with?">
    Healthproximate helps hospitals, providers, and payor organizations understand the
    clinical and financial shape of the care they deliver — typical cost and revenue
    per procedure, how outcomes and length of stay vary, what a future case is likely
    to look like, and how a pricing or supply change would affect revenue. See the
    [Overview](/).
  </Accordion>

  <Accordion title="Which workflow should I use?">
    * **[Dashboard](/workflows/dashboard)** — the typical shape of one procedure,
      condition, or DRG.
    * **[Analytics](/workflows/analytics)** — a metric trended over a date range and
      broken down by surgeon, payor, provider, or client.
    * **[Predictions](/workflows/predictions)** — an estimate for a hypothetical/future
      case.
    * **[Simulation](/workflows/simulation)** — the revenue impact of a price or
      discount change.

    All of them start with the **[Entity Resolver](/workflows/entity-resolver)**, which
    turns a name into the standardized ID the workflows need. See
    [First Steps](/getting-started/first-steps) for a decision guide.
  </Accordion>

  <Accordion title="Why are some metrics named differently across workflows?">
    Each workflow has its own metric vocabulary. The clearest example: billed revenue
    is called `revenue` in Analytics and the Dashboard, but `price` in Predictions.
    Each workflow page lists its exact metric values.
  </Accordion>
</AccordionGroup>

## Onboarding & access

<AccordionGroup>
  <Accordion title="How do I get access?">
    Access is provisioned per organization. If you don't have a login, your
    organization administrator or the Valiance Health team can set one up — email
    [admin@valiancehealth.ai](mailto:admin@valiancehealth.ai). See
    [Getting Started](/getting-started).
  </Accordion>

  <Accordion title="What does onboarding involve?">
    Your organization's case, cost, and billing data is onboarded as part of
    implementation, after which the workflows produce meaningful results. Walk through
    the [Onboarding Checklist](/getting-started/onboarding-checklist) to confirm you're
    set up and your first results look right.
  </Accordion>

  <Accordion title="Why is a metric or workflow unavailable to me?">
    Some metrics depend on organization type. For example, hospital-only metrics
    (hospital revenue, profit, margin) don't apply to insurance/payor organizations,
    and prediction metric availability can vary by organization and procedure. If
    something you expect is missing, contact [Support](/support).
  </Accordion>
</AccordionGroup>

## Data

<AccordionGroup>
  <Accordion title="Is my data isolated from other organizations?">
    Yes. Healthproximate is multi-tenant and every result is scoped to your own
    organization. You never select or see another organization's data.
  </Accordion>

  <Accordion title="What file formats can I upload?">
    The secure upload API accepts common document and data formats (for example PDF,
    CSV, XLSX, and similar). Files must include a valid extension. See the
    [API Overview](/api/overview).
  </Accordion>

  <Accordion title="Where is data stored?">
    Uploaded files are stored in isolated, organization-specific cloud storage. For
    detailed security, privacy, and data-handling information, see the
    [Security](https://valiancehealth.com/security) and
    [Privacy Policy](https://valiancehealth.com/privacy-policy) pages on the main
    Valiance Health website.
  </Accordion>
</AccordionGroup>

## API & integration

<AccordionGroup>
  <Accordion title="How do I get an API key?">
    Contact the team at [admin@valiancehealth.ai](mailto:admin@valiancehealth.ai) with
    your organization details to request credentials. See the
    [API Overview](/api/overview).
  </Accordion>

  <Accordion title="Where is the full API reference?">
    The public [API Overview](/api/overview) covers the high-level model. Detailed and
    restricted implementation references are available only through controlled access
    channels to approved customers and partners.
  </Accordion>

  <Accordion title="Can I rotate my API key?">
    Yes. Contact support to rotate a key; the previous key typically remains valid for
    a short transition period.
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="How do I get help?">
    Email **[admin@valiancehealth.ai](mailto:admin@valiancehealth.ai)**. See the
    [Support](/support) page for what to include so we can help quickly.
  </Accordion>
</AccordionGroup>