> ## Documentation Index
> Fetch the complete documentation index at: https://docs.valiancehealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to contact the Healthproximate team, what to include in a request, and how issues are handled.

## Contact us

For product questions, onboarding help, integration support, and access requests:

<Card title="Email Support" icon="envelope" href="mailto:admin@valiancehealth.ai">
  **[admin@valiancehealth.ai](mailto:admin@valiancehealth.ai)**
</Card>

<Note>
  This support address is taken from the Healthproximate API documentation maintained
  by the team (the Secure File Upload and Multipart Upload guides). It is the current
  customer-facing contact for the platform.
</Note>

## What to include in a request

To help us respond quickly, please include as much of the following as applies:

* **Your organization** and the name of the user affected.
* **What you were trying to do** — the workflow, page, or endpoint.
* **What happened vs. what you expected.**
* **A timestamp** (with timezone) for when the issue occurred.
* **The full error message**, if any (copy the complete text or JSON response).
* For API issues: the **request details** (method and endpoint) — but **never include
  your actual API key or token**. Refer to a key by name only.

<Warning>
  Do not send secrets. Never paste an API key, token, or password into a support
  request. Reference credentials by name only.
</Warning>

## Types of request

* **Product help** — how to use a workflow or interpret an output.
* **Data questions** — figures that look implausible or inconsistent.
* **Access & accounts** — new logins, organization setup, lost access.
* **API & integration** — credentials, key rotation, and integration guidance.
* **Bug reports** — something is broken or behaving incorrectly.

## Reporting an API issue

When reporting an API problem, include:

1. The **API key name** (not the key itself).
2. The **request timestamp**.
3. The **full error message** (complete JSON response).
4. The **request details** (method, endpoint, headers — excluding the API key).
5. **Expected vs. actual behavior.**

## Response expectations

We aim to acknowledge requests promptly during business hours and prioritize by
impact, with account-access and data-integrity issues handled first.

## Security & compliance

For security, privacy, and compliance information, see the
[Security](https://valiancehealth.com/security),
[Privacy Policy](https://valiancehealth.com/privacy-policy), and
[Terms of Service](https://valiancehealth.com/terms-of-service) pages on the main
Valiance Health website.

To report a suspected security issue, email
**[admin@valiancehealth.ai](mailto:admin@valiancehealth.ai)** and mark the subject as a
security matter so it can be prioritized.