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Contact us

For product questions, onboarding help, integration support, and access requests:

Email Support

admin@valiancehealth.ai
This support address is taken from the Healthproximate API documentation maintained by the team (the Secure File Upload and Multipart Upload guides). It is the current customer-facing contact for the platform.

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What to include in a request

To help us respond quickly, please include as much of the following as applies:
  • Your organization and the name of the user affected.
  • What you were trying to do — the workflow, page, or endpoint.
  • What happened vs. what you expected.
  • A timestamp (with timezone) for when the issue occurred.
  • The full error message, if any (copy the complete text or JSON response).
  • For API issues: the request details (method and endpoint) — but never include your actual API key or token. Refer to a key by name only.
Do not send secrets. Never paste an API key, token, or password into a support request. Reference credentials by name only.

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Types of request

  • Product help — how to use a workflow or interpret an output.
  • Data questions — figures that look implausible or inconsistent.
  • Access & accounts — new logins, organization setup, lost access.
  • API & integration — credentials, key rotation, and integration guidance.
  • Bug reports — something is broken or behaving incorrectly.

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Reporting an API issue

When reporting an API problem, include:
  1. The API key name (not the key itself).
  2. The request timestamp.
  3. The full error message (complete JSON response).
  4. The request details (method, endpoint, headers — excluding the API key).
  5. Expected vs. actual behavior.

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Response expectations

We aim to acknowledge requests promptly during business hours and prioritize by impact, with account-access and data-integrity issues handled first.

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Security & compliance

For security, privacy, and compliance information, see the Security, Privacy Policy, and Terms of Service pages on the main Valiance Health website. To report a suspected security issue, email admin@valiancehealth.ai and mark the subject as a security matter so it can be prioritized.